e-Jagriti Wins Silver Award at National e-Governance Awards 2026

The Department of Consumer Affairs’ e-Jagriti platform received the Silver Award under Category I at the National Awards for e-Governance 2026. Launched on 1 January 2025, it has unified legacy consumer dispute systems into a single AI-powered platform. It has enabled filing of over 2.29 lakh cases with 2.07 lakh disposals (90.75% disposal rate). The platform supports virtual hearings, real-time tracking, and access for NRIs, significantly improving consumer justice delivery.